Frequently asked questions

Delivery times vary by product and are shown on each product page. Most items arrive within the estimated window shown at checkout. You'll receive tracking details by email once your order is dispatched.

We deliver to mainland UK addresses. Some remote areas and offshore locations may have longer lead times or a surcharge — this will be shown at checkout where it applies.

Yes. Once your order is dispatched we'll email you tracking information so you can follow it to your door. You can also find updates in your account.

If your order hasn't yet been dispatched, contact us as soon as possible and we'll do our best to amend or cancel it. Once an item is on its way, our standard returns process applies.

You can pay in full by debit or credit card, or spread the cost using one of our finance partners at checkout, including Klarna, PayPal, Clearpay, Snap Finance and Payl8r. Available options are shown at checkout and may depend on the order value.

Some of our payment partners let you split your purchase into smaller payments over time rather than paying it all at once. The specific terms — how many payments, over how long, and whether interest applies — depend on the partner and plan you choose, and are shown before you commit. All finance is subject to status and affordability checks.

This depends on the partner and product. Some options use a "soft" eligibility check that isn't visible to other lenders and doesn't affect your score, while longer-term finance may involve a full credit check. Each partner explains this during their application. Missing payments on any credit agreement can affect your credit rating.

The credit is provided by the finance partner you choose (for example Klarna, PayPal or Snap Finance), not by us. Indoor Living Ltd introduces you to these providers; we are a credit introducer, not a lender. Each provider's own terms and conditions apply to your agreement with them.

Finance is generally available to UK residents aged 18 and over, subject to status and each provider's affordability checks. Being offered or accepted for one plan doesn't guarantee approval on another — every application is assessed individually by the provider.

If you change your mind, you can return most items within 30 days in their original condition. Please see our Returns & Refunds page for the full details, including any exceptions and how return postage works.

If you paid using a finance partner, your refund is processed back through that provider, who will adjust or cancel your payment plan accordingly. It can take a few working days for the refund to appear once we've processed your return.

We're sorry to hear that. Please contact us as soon as possible with your order number and a photo of the issue, and we'll put it right. Your statutory rights are not affected by our returns policy.

You can check out as a guest, but creating an account makes it easier to track orders, view your history and manage returns.

Payments are managed directly with your chosen finance provider, usually through their app or website. You can view your schedule, make payments and contact their support there. We're also happy to help point you in the right direction.

You can reach our customer care team by email at customercare@payityourway.co.uk. We aim to respond as quickly as we can, usually within one working day.