Terms & Conditions
These terms and conditions ("terms") govern your use of payityourway.co.uk and the sale of goods to you by Indoor Living Ltd. Please read them carefully before placing an order. By placing an order, you agree to be bound by these terms.
1. About us
Indoor Living Ltd
A company registered in England and Wales.
Company registration number: 15691574
Registered office: 4-5 Brindley Road, St Helens, WA9 4HY
Email: customercare@payityourway.co.uk
2. The contract between us
Your order is an offer to buy from us. A contract is formed only when we send you an email confirming that your order has been accepted and dispatched. If we cannot accept your order, we will tell you and will not charge you for the goods.
3. Goods and pricing
We take care to describe and show our products accurately. Images and descriptions are for illustration; minor variations in colour, finish, grain and dimensions can occur, particularly with natural materials such as wood and fabric. Prices are shown in pounds sterling and include VAT where applicable. We try to ensure prices are correct, but if we discover an error in the price of goods you have ordered, we will tell you and give you the option to continue at the correct price or cancel.
Where weekly or monthly figures are shown, they are illustrative examples to help you compare options. They are not an offer of credit and are not the exact amounts any finance provider will charge. The full and final amount payable, including any interest or charges, is set by your chosen provider and confirmed before you enter into any agreement.
4. Payment
You can pay in full at checkout using the payment methods shown, or you can choose to apply to pay over time through one of our finance partners (see section 8). Where you pay in full, payment is taken at the point your order is placed.
5. Delivery
We will agree a delivery timescale with you and keep you informed of progress. Risk in the goods passes to you on delivery. If no one is available to take delivery, we will leave a card or contact you to rearrange. We are not responsible for delays caused by events outside our reasonable control, but we will let you know if such a delay occurs.
6. Your right to cancel and returns
If you are a consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel most orders within 14 days of receiving the goods, without giving a reason. To cancel, contact us at customercare@payityourway.co.uk. You must return the goods within 14 days of telling us, and you are responsible for the cost of return unless the goods are faulty. We will refund you within 14 days of receiving the goods back, or evidence that you have returned them.
This cancellation right does not apply to certain goods, including items made to your specification or clearly personalised. Your statutory rights are not affected.
7. Faulty goods and your statutory rights
Under the Consumer Rights Act 2015, the goods we supply must be as described, fit for purpose and of satisfactory quality. If goods are faulty, you may be entitled to a repair, replacement or refund. Any warranty we offer is in addition to, and does not affect, your statutory rights.
8. Paying over time and our role
Where you choose to pay over time, the credit or payment plan is provided by a third-party finance provider, not by Indoor Living Ltd. We do not lend money and we are not the provider of any credit agreement. The agreement is between you and your chosen provider, on that provider's terms.
Indoor Living Ltd acts as an introducer: where you ask us to, we pass your details to a finance provider so that you can apply. The decision whether to offer you finance, and on what terms, is made solely by the provider following its own identity, credit and affordability checks. Approval is never guaranteed.
Our finance partners include Klarna, Payl8r, PayPal and Clearpay. Each provider is responsible for the finance it offers and for its own regulatory compliance. Each has its own terms and privacy policy, which you should read before applying.
9. Our liability
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for losses that were not foreseeable, or for business losses, as our products are supplied for domestic and private use.
10. Complaints
If something goes wrong, please contact us at customercare@payityourway.co.uk and we will do our best to put it right. We aim to acknowledge complaints promptly and resolve them fairly.
11. Governing law
These terms are governed by the law of England and Wales, and disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
12. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published on this page at the time you place it.