Privacy Policy

This privacy policy explains how Indoor Living Ltd ("we", "us", "our") collects, uses, shares and protects your personal information when you visit or make a purchase from payityourway.co.uk (the "site"), and when you apply to pay for goods using one of our finance partners.

We are the "data controller" of the personal information we hold about you. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Indoor Living Ltd
A company registered in England and Wales.
Company registration number: 15691574
Registered office: 4-5 Brindley Road, St Helens, WA9 4HY
Email: customercare@payityourway.co.uk

2. The information we collect

Depending on how you use the site, we may collect and process the following categories of personal information:

• Identity and contact data — your name, billing and delivery address, email address and telephone number.
• Order data — details of the products you have purchased or shown interest in, and your order history.
• Payment data — we do not store full card details on our servers. Card payments are processed by our payment providers. Where you choose to pay using a finance partner, the relevant information is handled as described in section 5.
• Technical data — your IP address, browser type and version, device information, and how you use our site, collected through cookies and similar technologies.
• Communications data — records of your correspondence with us, including customer-service enquiries.
• Marketing data — your preferences for receiving marketing from us and your communication preferences.

3. How we use your information

We use your personal information for the following purposes, and rely on the following lawful bases under the UK GDPR:

• To process and fulfil your order, take payment and arrange delivery — necessary for the performance of our contract with you.
• To pass your details to a finance partner where you choose to apply to pay over time — necessary to take steps at your request to enter into a contract, and our legitimate interest in offering flexible payment options.
• To manage our relationship with you, including customer service and handling returns — necessary for the performance of our contract and our legitimate interests.
• To send you marketing communications — with your consent, which you can withdraw at any time.
• To comply with our legal and regulatory obligations, including accounting and fraud-prevention requirements — necessary for compliance with a legal obligation.
• To improve our site, products and services — our legitimate interest in running and developing our business.

4. Cookies

Our site uses cookies and similar technologies to make the site work, to remember your basket, and to understand how visitors use the site. Some cookies are essential; others are only set with your consent. You can manage your preferences through your browser settings and any cookie banner shown on the site.

5. Sharing your information with finance partners

We work with third-party finance providers so that you can choose to spread the cost of your purchase. If you choose one of these options, we will pass the personal information needed to process your application to the relevant provider. Each provider is an independent data controller of the information it receives and will process it under its own privacy policy, which we recommend you read.

The finance and payment partners we may share information with include:

• Klarna
• Payl8r
• PayPal
• Clearpay

These providers may carry out identity and affordability checks, which can include searches with credit reference agencies. The provider will tell you, before you apply, what checks it carries out and how it uses your information.

6. Other recipients of your information

We may also share your information with: delivery and logistics companies to fulfil your order; payment processors; IT, hosting and software providers who support our site; professional advisers such as accountants and lawyers; and law-enforcement or regulatory bodies where we are required to do so by law. We do not sell your personal information.

7. International transfers

Some of our providers may process your information outside the UK. Where they do, we take steps to ensure an appropriate level of protection is in place, such as the UK International Data Transfer Agreement or adequacy regulations.

8. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out in this policy, including to satisfy any legal, accounting or reporting requirements. Order and transaction records are generally kept for six years to meet tax and accounting obligations.

9. Your rights

Under the UK GDPR you have the right to: access your personal information; ask us to correct inaccurate information; ask us to erase your information; restrict or object to our processing; request portability of your information; and withdraw consent where we rely on it. To exercise any of these rights, contact us at customercare@payityourway.co.uk.

10. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.